Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us through the contact us page on www.flourre.com. Please note that returns will need to be sent to the following address: 12472 Lake Underhill Rd. STE 135 Orlando,FL 32828

(Please include order # in your request)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions on the contact us page at www.flourre.com.

* please note that due to us processing orders as soon as we get them we cannot accept cancellations. 

Incorrect address 

**Please be sure to double check your address when setting orders. Once the order is placed, if you notice that you entered your address incorrectly, immediately contact us at info@flourre.com.

If your order has been shipped, there is nothing we can do to reroute the shipment and you will NOT be eligible for a refund. It is your responsibility to ensure all the details entered are correct. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flourre.com.